Refund policy

At Blossom Cosmetics, we are committed to ensuring customer satisfaction while maintaining the highest level of product quality and sanitation. Due to the nature of our hair care products, we cannot accept returns or exchanges once an order has been shipped.

Refunds:
 • Before Shipment: If your order has not been shipped, you may request a full refund by contacting our customer service team.
 • After Shipment: Once your order has been shipped, we cannot issue refunds unless your product arrives damaged.

Damaged Products:
If your product arrives damaged, please contact us immediately with clear photos of the damaged product and your order details. We will either send you a replacement or issue a full refund, based on your preference.

Exchanges:
Due to the personal nature of our hair care products, we do not offer exchanges under any circumstances. This policy helps us maintain strict sanitary and quality standards.

Thank you for understanding our commitment to product safety and quality. If you have any questions, feel free to reach out to our customer service team.